Cancellations and Refund Policy

Terms of Purchase, Delivery, Returns, and Refunds for Nuevata Products & Services

  1. Order Acceptance & Cancellation


  • All orders placed via Nuevata’s digital platforms (including hardware modules, SaaS subscriptions, and training services) are subject to acceptance and availability.

  • Nuevata reserves the right to accept or reject any order, in whole or in part, at its sole discretion, including due to regulatory constraints, inventory limitations, or strategic alignment.

  • Customers may modify or cancel orders prior to dispatch or activation. Once dispatched or provisioned, cancellations are subject to Nuevata’s return and refund policy.

  • In case of non-availability of modules, regulatory delays, or force majeure events, Nuevata may cancel the order and initiate a full refund to the original payment source.

  1. Pricing & Payment


  • Prices displayed on Nuevata’s platform are exclusive of applicable taxes unless stated otherwise.

  • Nuevata accepts multiple payment modes including bank transfers, UPI, credit/debit cards, and institutional invoicing via secure third-party gateways.

  • While Nuevata strives for pricing accuracy, inadvertent errors may occur. In such cases, Nuevata reserves the right to cancel the affected order and refund the full amount.

  1. Delivery & Activation


  • Delivery timelines for hardware modules and activation windows for SaaS subscriptions are indicated at checkout and may vary based on geography, compliance, and logistics.

  • Any applicable delivery or onboarding charges will be transparently displayed during checkout and reflected in the invoice.

  • Nuevata is not liable for delays caused by regulatory approvals, customs, or unforeseen events, but will make reasonable efforts to inform customers and expedite resolution.

  1. Returns & Exchanges


  • For hardware modules, returns are accepted only if the product is sealed, unused, and reported within 7 days of delivery, accompanied by a valid invoice.

  • No returns are permitted for SaaS subscriptions once activated, except in cases of technical failure or onboarding error verified by Nuevata’s support team.

  • Perishable training materials, custom integrations, and modules marked “non-returnable” at the time of purchase are excluded from return eligibility.

  1. Refunds


  • Approved refunds for prepaid orders will be processed to the original payment source within 3 business days from the date of approval.

  • For institutional purchases via invoice or PO, refunds will be credited to the designated account or wallet within 5 business days of approval.

  • Refunds for SaaS modules will be prorated based on usage and activation status, subject to review.